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Mixed Process

Go Back To Returns Portal

Find Your Order Number And Email

Check your order confirmation emails that we sent you - you can find all your details there. If you need any help please email us at for assistance.

Let Us Know What You Want to Return & Exchange

When you click this button - you will be taken to our exchange form! Our team reviews this info and needs everything asked for - please fill in all the details as it will help us to make sure you have the best experience. We need you to confirm your shipping address, sizing information & measurements, and then which pieces you want us to send you.

We ask for your sizing measurements so our team of sizing experts in Sydney Australia can assist you to make sure you are getting the best sizes. This has helped size guide thousands of girls! So please let them help!

Please let us know if you would like a cash refund for your items or 110% store credit.

Once you choose store credit we cannot offer an exchange or refund on any items you apply the amount to.

Submit Information

Please Organize Postage And Let Us Know Tracking

We do not provide a prepaid postal return label for your country! This means you will need to source your own trackable postal service to return your items to our closest returns facility. We can provide the closest returns address once you submit all your info in the step above.

We do not cover the cost of shipping your items - however we do recommend using a traceable service. We cannot help you if package cannot be tracked.

Once you have sent your items back please share the tracking with us for your parcel.

Put Your Items In The Mail Back to Us

At this point please email us your tracking number for the items so we can monitor its movement.

We Receive & Inspect Your Items

Our returns facility has the best merbabes in the world who open every package and inspect your items - pleasure ensure your items meet our criteria or they will not be accepted by our team.

We require your items to be delivered and inspected before we can issue your refund or credit note. Our facility manages several brands and so it may take a day or two to be opened and inspected once it arrives.

We Will Send Your New Items To You

At this point you will get a new order number and tracking information for your exchange items. We do not allow for exchanges on your new items. If the items do not work for you, you will need to return for refund and place a new order!

We Will Issue A Refund To You

When your refund or store credit is processed, a member from our team will reach out and confirm the details via email.

Your refund will be processed via the same payment method that you used to place your order. Please allow 5-10 days for this to occur.


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