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  • Free Shipping On USA Orders Over $150
  • Free Shipping on Orders Over $150
  • 20 Day Exchange & Returns Policy
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Exchanges & Returns

Can I Exchange or Return my Kulani Kinis items?

Yes!

We have return addresses in both Sydney Australia and in Los Angeles USA so you can mail it to your closest spot.

We accept exchanges and refunds for all of our products however we do have some time restrictions on when you need to contact us by so please keep reading.

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if applicable) in place and unaltered. Items must not be worn, have any markings/substances on the item or its label and hygiene sticker, and it must not have been washed. If your item does not meet these requirements when returned, please note that we will charge a handling fee of $15 per item affected and this will automatically be deducted from any refunds issued. Items damaged or permanently stained cannot be refunded or returned. If we receive an item in this condition, we will contact you and advise of this.

If you return 4 or more items in your order for a refund we will unfortunately need to deduct a handling fee of $12 from your refund. This cost is cover our expenses with having to collect your pieces, inspect them and then have them shipped back to Sydney Australia. We hope you understand. Orders that return less than 4 items will not be subject to this charge.

Swimwear and apparel can be returned or exchanged within 20 days of the date of delivery.

Please note: for all discounted, sale or promotional items sold, purchases are final and exchanges/refunds will not be granted. 

 

How do I organise my Exchange/Return?

Please email info@kulanikinis.com and we will provide all of the information you need!

We have return addresses in both Sydney Australia and in Los Angeles USA so you can mail it to your closest spot.

 

Exchanges

We are happy to exchange items for different sizes, prints or styles as long as the above conditions are met. Shipping costs will be charged again (via PayPal invoice).

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if applicable) in place and unaltered. Items must not be worn, have any markings/substances on, or have been washed. If your item does not meet these requirements when returned, please note that we will charge a handling fee of $15 per item affected and this will automatically be deducted from any refunds issued. 

We have return addresses in both Sydney Australia and in Los Angeles USA so you can mail it to your closest spot..

Please note: The shipping cost to return your item to Kulani Kinis for your exchange is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit. 

 

Refunds

Refunds will be issued when returned items are received. Please allow 3-6 days for payment to process. You will be reimbursed via the same method you used to pay.

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if applicable) in place and unaltered. Items must not be worn, have any markings/substances on, or have been washed. If your item does not meet these requirements when returned, please note that we will charge a handling fee of $15 per item affected and this will automatically be deducted from any refunds issued. 

If you return 4 or more items in your order for a refund we will unfortunately need to deduct a handling fee of $12 from your refund. This cost is cover our expenses with having to collect your pieces, inspect them and then have them shipped back to Sydney Australia. We hope you understand. Orders that return less than 4 items will not be subject to this charge.

Please note: refunds exclude original shipping costs. The shipping cost to return your item to Kulani Kinis for your refund is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit.

If you order items from Kulani Kinis and refuse delivery from DHL International Express or any other postal service because you no longer want the parcel when it arrive - you will be charged $30 which covers the cost of shipping the item originally to you and the return shipping to us. This amount will be deducted from the amount being refunded to you.

 

Help! I received my order but there is something wrong!

While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at info@kulanikinis and we will help resolve your issue as fast as we can.

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