Exchanges & Returns
Can I Exchange or Return my Kulani Kinis items?
We accept exchanges and refunds for all of our products however we do have some time restrictions on when you need to contact us by so please keep reading.
For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if appropriate) in place. Items must not be worn, altered or washed.
Please note: for all discounted, sale or promotional items sold, purchases are final and exchanges/refunds will not be granted. However if we are running a Promotional Sale such as Black Friday we will allow for exchanges or refunds.
Swimwear and apparel can be returned or exchanged within 20 days of the date of delivery.
Jewelry can be returned or exchanged within 7 days of the date of delivery. Jewelry must be returned unworn, unmarked and in original packaging.
How do I organise my Exchange/Return?
Please email email@example.com and we will provide all of the information you need!
We are happy to exchange items for different sizes, prints or styles as long as the above conditions are met. Shipping costs will be charged again (via PayPal invoice).
Please note: The shipping cost to return your item to Kulani Kinis for your exchange is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit.
Refunds will be issued when returned items are received. Please allow 2-3 days for payment to process. You will be reimbursed via the same method you used to pay.
Please note: refunds exclude original shipping costs. The shipping cost to return your item to Kulani Kinis for your refund is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit.
Help! I received my order but there is something wrong!
While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at info@kulanikinis and we will help resolve your issue as fast as we can.