Exchange ProcessGo Back To Returns Portal
Find Your Order Number And Email
Check your order confirmation emails that we sent you - you can find all your details there. If you need any help please email us at firstname.lastname@example.org for assistance.
Submit Your Exchange Info To Our Team
When you click this button - you will be taken to our exchange form! Our team reviews this info and needs everything asked for - please fill in all the details as it will help us to make sure you have the best experience. We need you to confirm your shipping address, sizing information & measurements, and then which pieces you want us to send you.
We ask for your sizing measurements so our team of sizing experts in Sydney Australia can assist you to make sure you are getting the best sizes. This has helped size guide thousands of girls! So please let them help!
Don't forget to include the tracking number from your prepaid return label!
Download Prepaid Return Label - This Costs $10
When you click this button - you will be pushed off our website to our returns processor which is Omni Parcel. On their portal please input your order number and email address. You will then be able to select which styles in your order you wish to exchange, please just select the items you want to change out!
If the item you want to exchange is unable to be selected it may be a final sale item.
The cost of the label is $10 because this covers the cost of shipping your order back to Los Angeles. Your order is then opened and inspected thoroughly. Your order is then shipped back to Australia and processed through our warehouse there. All of that work is pretty good for the cost of two cups of coffee!
Put Your Items In The Mail Back to Us
Your return label will have been sent to you via email at this point - instructions on what to do will also be in that email. Sometimes this email can be sent to your spam or junk - please check there. Otherwise if you are having any problems -please email us at email@example.com for assistance.
We Receive & Inspect Your Items
Our returns facility has the best merbabes in the world who open every package and inspect your items - pleasure ensure your items meet our criteria or they will not be accepted by our team.
We Will Send Your New Items To You
At this point you will get a new order number and DHL Express tracking information for your exchange items. We do not allow for exchanges on your new items. If the items do not work for you, you will need to return for refund and place a new order!